All of our jewelry is manufactured using the highest quality materials and is inspected prior to delivery. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery.However, it is advisable for you to inspect your jewelry immediately upon your receipt of the same and if there is any issues with your order, please notify us of the existence of such issues and/or any alleged defects detected thereof and deliver the said jewelry to us within 7 days upon your receipt of the jewelry for our inspection. If any actual defect is found upon inspection, we guarantee that we will promptly and at our cost repair and rectify the said defect.

Our lifetime warranty offers free prong tightening, cleaning services and complimentary inspection services to every Lavin New York customers on the purchasing of our jewelry.

In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation*. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.

*Delivery fee applied.

Purchase any item and we will ship it to you anywhere for free. We provide fast, free shipping and insurance to all our shipping destinations, regardless of the order amount. All items are securely packaged and fully insured while in transit to your home or office. Items showcased on our website can be purchased in-store and delivered directly to your home.

1. Insures and registers all items for their full value 2. Uses only trusted and reputable courier for all orders, in order to deliver high value packages in the fastest and safest manner. 3. Requires that all deliveries be made to a physical business or home address 4. Disallows delivery to PO Box addresses 5. Requires a signature for the package 6. Allows for an alternative shipping address

We suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable.

We are happy to offer you complimentary resizing once within 365 days from receipt of your order. However, please take note that our resize allowance has a limitation of three sizes up or three sizes down. If the resize is out of the range, additional charges applied.

If your item has exceeded the complimentary resizing period, we would like to collect a small fee from you, depending on the resizing request. You will be notified prior to any work being done to resize your ring.

*Please take note that you are responsible for the shipping cost for both the return and re-delivery of the item to us and to you. Lavin New York shall not under any circumstances be liable for loss or damage of the both shipments. (Effective 30/5/2022)

You may also choose to return your item personally to our office. Our customer service staff will contact you for further arrangement within 24 hours

To make sure you get the best possible fit, the ring resizing process requires adding or removing small amounts of metal depending on the difference between the size purchased and the new size requested. As a result, your ring may be slightly thicker or thinner after resizing. This is a minor difference, and may or may not be discernible to you. It is important to know that your resized ring may not look ‘exactly’ like the original, as minor variations can occur.

The expert jewellery makers at Lavin New York adhere to strict quality standards so your resized ring both sparkles, and fits, beautifully. After the band is resized, each ring gets cleaned and polished before being returned to you.

Some of our ring styles cannot be resized due to their design. For example, diamond and gemstone eternity rings with a specific number of gemstones per finger size, milgrain or ornate bands cannot be resized.

A manufacturing fee will apply if your ring must be remanufactured. It is important to know that your new ring may not look ‘exactly’ like the original, as minor variations can occur. Upon receipt and inspection of your ring you will be notified prior to any work being done to discuss the charge to replace your ring.

We would be happy to proceed with your request with a small fees levied.